Policies & Terms

​

Latest update: August 26, 2025

Legal Entity & Contact
The Home Standard is operated by ECS Solutions LLC
Business contact: info@everythingcleanservices.com
Service inquiries: hello@thehomestandard.co

​

These policies protect a calm, consistent weekly experience for every household we serve. The Home Standard is a weekly home stabilization program (weekly housekeeping/house cleaning support), and these rules keep the standard intact. By scheduling service with The Home Standard, you agree to the terms below.

​

Service Model​

Weekly cadence only

The Home Standard is designed for weekly home stability. We do not offer one-time, biweekly, or occasional service within this program.

​

The Standard comes first

Each visit follows our Weekly Home Standard. Additional requests may be considered only after the standard is complete and only if time remains.

​

Capacity-based tiers

Your weekly tier is based on the capacity required to maintain baseline without rushing. If your home consistently requires more capacity than originally assigned, a tier adjustment may be recommended to protect the standard.

​​​

Initial Standardization

If your home is currently behind baseline, an Initial Standardization visit may be required before weekly service begins.

• A time-boxed reset to establish baseline

• Not a deep clean, move-out clean, or unlimited project work

• Heavy organization, specialty services, or deep projects may require a separate quote or referral

​

Scheduling & Arrival Windows​

Recurring schedule

We schedule service on a recurring weekly cadence. We aim for consistency, but minor adjustments may occur due to routing, staffing, or holidays.

​

Arrival window

Service is delivered within a 2-hour arrival window. We will communicate any material changes when possible.

​

En route ETA

When available, we may send an estimated arrival message when your attendant is en route (typically 30–60 minutes before arrival).

​

Access to the Home

Clients are responsible for providing safe, reliable access at the scheduled time (door code, lockbox, key, concierge instructions).

​

No access / lockouts

If we cannot access the home within 15 minutes of arrival, the visit is considered a missed visit and handled under the Missed Visit policy.

​

Supplies

Clients provide household cleaning supplies and tools used in the home. This keeps service aligned to your preferences and consistent week to week.
If required supplies are missing, we will work with what is available and document limitations that prevent full completion of the standard.
We can provide a recommended supplies list upon request.

​

Requests & Communication​

No on-the-spot scope changes

To protect consistency and timing, we do not redesign the visit in real time. If you have a request:

• submit it in advance when possible, or

• leave a note through the approved communication method

Requests are logged and addressed within the model (standard first, then capacity permitting).

​

Household conditions

Please ensure the home is safe and workable (utilities on, pets secured when needed, access provided, clear instructions for entry, etc.).

​

Missed Visits, Cancellations & Pauses

The Home Standard reserves weekly capacity for your household. Because capacity is held, missed visits are not treated like “pay-per-task” services.

If you need to skip a week, you have two options:

​

Option A — Hold My Slot (default):

• Your weekly payment remains

• We skip that week

• Service resumes the next scheduled week

• No makeups, no doubling time the following week

 

Option B — Pause the Program:

• Billing pauses during the pause period

• Your reserved slot is released

• Restart is subject to availability/waitlist

• Restart may require re-standardization if baseline was disrupted

 

Notice windows

• 48 hours notice is required for schedule changes when possible

• 7 days notice is required for planned pauses/vacations when possible

• Changes requested within 48 hours, lockouts, and no-access situations are treated as a missed visit and billed as scheduled

 

Client-caused missed visits

(late cancellations, lockouts, no access)

• The weekly charge applies

• Visits are not made up or combined

• Service resumes at the next scheduled visit

 

Company-caused missed visits

(staff illness, operational cancellation, safety/weather)

• You will not be charged for the missed visit (or you will receive a credit if already billed)

• Visits are not made up or combined

• Service resumes at the next scheduled visit

 

Makeup visits

We do not offer makeup visits, extended visits, or combining two weeks into one. This protects quality and schedule integrity.

​

Holidays & Travel​

Holidays

We observe select holidays. If your service day falls on a holiday, we will communicate schedule adjustments in advance when possible.

Travel / planned pauses

If your household will be away, notify us as early as possible. Extended interruptions in cadence may require re-standardization upon return if baseline has been disrupted.

​

Pets

Pets are welcome, but they must not interfere with safe, calm service. Clients agree to:

• secure aggressive or anxious pets

• communicate special instructions

• ensure pets do not create unsafe working conditions

If safety is compromised, we may pause service and notify you.

​

Safety, Hazards & Work Limitations

For safety and quality, our team may decline or stop service in areas affected by:

• biohazards (bodily fluids, mold remediation needs, infestation, etc.)

• unsafe structural conditions

• heavy lifting beyond normal household items

• severe clutter blocking access

• active construction hazards

If conditions prevent completion of the standard, we will document the issue and advise next steps.

​

Payment & Billing​

Billing Schedule (Autopay)

Default: Monthly billing
Billing is processed on the first Monday of every month via autopay for the upcoming month of scheduled weekly services.

Optional: Weekly billing
If you prefer weekly payments, billing is processed each Monday via autopay for the upcoming service week.

Payments are processed by ECS Solutions LLC, the operating company for The Home Standard.

​

Sales tax

Applicable sales tax is charged where required.

​

Failed payments

If a payment fails, service may be paused until the balance is resolved.

​

SMS / Text Messaging Terms

By providing your phone number to The Home Standard (operated by ECS Solutions LLC), you agree that we may send text messages for:

• scheduling and appointment confirmations/reminders

• service updates (arrival timing, access questions)

• billing notifications and receipts

• customer support and quality check-ins

Message frequency: varies by service schedule and communication needs.
Opt out: Reply STOP to cancel texts.
Help: Reply HELP or contact us at hello@thehomestandard.co
Message/data rates: Message and data rates may apply.
We do not sell your phone number or personal information.

​

Quality & Feedback

We measure quality by consistency and baseline stability over time.
If something was missed:

• notify us within a reasonable window after service

• provide clear details/photos when helpful

We address concerns through our quality process and improve within the structure of the program.

​

Pausing or Ending Service

You may end service with notice. We may also end service if the program is repeatedly compromised by:

• consistent boundary pressure

• unsafe conditions

• repeated access issues

• nonpayment

• misalignment with the weekly model

When the service is not a fit, we prefer a clean, respectful exit.

​

Liability & Client Responsibilities

Clients agree to:

• secure valuables, cash, and personal items

• communicate fragile areas or special surfaces

• provide safe access and a safe work environment

We are not responsible for pre-existing damage, normal wear, or issues caused by unsafe home conditions.

​

Privacy

The Home Standard is operated by ECS Solutions LLC. We collect limited personal information to provide and manage service (such as name, address, phone number, service notes, and billing details). We use this information for scheduling, service delivery, communication, billing, and quality improvement. We may share information with service providers strictly as needed to operate (e.g., payment processing, scheduling systems). We do not sell personal information.

​

​